STATE LOTTERY & GAMING CONTROL AGENCY

DEFUNCT AGENCIES


ADMINISTRATION, FINANCE & INFORMATION TECHNOLOGY DIVISION
Renamed Finance Division.

ADMINISTRATION, FINANCE & OPERATIONS DIVISION
In June 2014, renamed Administration, Finance, Operations and Information Technology Division.

ADMINISTRATION, FINANCE, OPERATIONS & INFORMATION TECHNOLOGY DIVISION
Restructured as Administration, Finance and Information Technology Division in 2015.

ADVERTISING SECTION
Under Marketing and Advertising Division, functions dispersed throughout Division in Oct. 1997.

AGENT RECRUITMENT
In Lottery Division, under Sales, abolished in 2012.

ALL PRODUCTS
Under Creative Product Services and Communications Division, abolished in 2011. Functions assumed by Lottery Division.

ANALYSIS & REPORTING
Under Lottery Division, renamed Sales Support and transferred to Sales and Marketing Division in Nov. 2021.

AUDITING & REGULATORY COMPLIANCE
Under Gaming and Operations Division, renamed Audit and Regulatory Compliance in Aug. 2017.

BUDGET
Under Administration, Finance and Operations Division, renamed Budget and Accounting in Jan. 2014.

BUDGET & ACCOUNTING
Under Administration, Finance, Operations and Information Technology Division, renamed Financial Operations in May 2014.

BUDGET & SPECIAL PROJECTS
Under Administration, Finance and Operations Division, renamed Budget in 2007.

BUILDING SERVICES
Under Administration, Finance, Operations and Information Technology Division, renamed Facilities Operation in Feb. 2014.

CASINO AUDITING
Under Gaming Division, renamed Auditing and Regulatory Compliance in Sept. 2014.

COMMUNICATIONS DIVISION
In Jan. 2008, merged with Product Development, Creative Services, and Research to form Product Development, Creative Services and Communications Division.

COMMUNICATIONS DIVISION
Later renamed Communications and Customer Relations Division.

COMPUTER OPERATIONS
Under Information Technology Division, functions assumed by Systems and Programming in 1997.

CONTRACT MANAGEMENT
Under Information Technology Division, renamed On-Line Gaming System Management in 2002.

CORPORATE SALES
Under Sales Division, in July 2011 combined with Regional Sales and transferred to Lottery Division as Sales.

CREATIVE PRODUCT SERVICES & COMMUNICATIONS
Origins of Creative Product Services and Communications Division trace to June 2005, when Product Development Division, Creative Services Division, and Research and Planning Division all joined to form Product Development, Creative Services and Research Division. In January 2008, Communications Division was added to make Product Development, Creative Services and Communications Division. In 2009, it was renamed as Creative Product Services and Communications Division. In July 2011, it merged with Sales Division to form Lottery Division.

CREATIVE SERVICES DIVISION
In June 2005, combined with Product Development Division and parts of Research and Planning Division to form Product Development, Creative Services and Research Division.

CUSTOMER RELATIONS & AGENT ADMINISTRATION
In Jan. 2014, divided into two units: Customer Relations, and Agent Administration.

CUSTOMER RESOURCE CENTER
Under Administration, Finance and Operations Division, abolished in July 2011.

CUSTOMER RELATIONS
Renamed Customer Relations - Customer Resource Center.

DATA PROCESSING
Under Information Technology Division, renamed Systems and Programming in 2002.

ELECTRONIC DATA PROCESSING, RESEARCH & DEVELOPMENT DIVISION
Renamed Information Technology Division in 1997.

ENFORCEMENT DIVISION
Under Gaming and Operations Division, renamed Regulatory Oversight in Nov. 2015.

FACILITIES MANAGEMENT
Under Administration, Finance and Operations Division, reorganized as Building Services in July 2011.

FINANCIAL OPERATIONS

FINANCE
Under Administration, Finance and Operations Division, renamed Finance and Accounting in July 2011.

GAMING DIVISION
Renamed Gaming and Operations Division in Nov. 2015.

GAMING & OPERATIONS DIVISION
Renamed Gaming, Operations and Regulatory Oversight Division in 2017.

GAMING & REGULATORY OVERSIGHT
Renamed Regulatory Oversight.

GAMING, OPERATIONS & REGULATORY OVERSIGHT DIVISION
Renamed Gaming & Regulatory Oversight Division.

GENERAL ACCOUNTING UNIT
Under Administration, Finance and Operations Division, renamed Finance in Oct. 1997.

INFORMATION TECHNOLOGY DIVISION
In Jan. 2014, merged with Administration, Finance and Operations Division to form Administration, Finance, Operations and Information Technology Division.

INSTANT TICKET PRODUCTS
Under Product Development, Creative Services and Research Division Instant Ticket Products formed to develop on-line games (Pick 3, Pick 4, Keno, Keno Bonus, Lotto, Bonus Match 5, & Mega Millions) and instant ticket products (scratch-off games). To increase sales, Division also planned promotions. In 2008, combined with Strategic Products to form All Products.

LEGISLATIVE & POLICY AFFAIRS
Reorganized as Organizational Compliance.

LOTTERY DIVISION
Lottery Division started as Marketing Division, reformed as Marketing and Advertising Division in 1997, and reverted to its original name - Marketing Division - in 1998. It reorganized as Sales Division in 2001, and merged with Creative Product Services and Communications Division to form Lottery Division in July 2011.

Lottery Division worked to maximize Maryland Lottery sales throughout State. Division recruited new outlets and ensured that all locations had sufficient products and materials available for players. It also informed public and Lottery agents about new games, and monitored compliance of retailers with Lottery Agency regulations.

Division was abolished in November 2021, and its functions transferred to Sales and Marketing Division.

LOTTERY INVESTIGATIONS
Under Regulatory Oversight, renamed Investigations and Security in 2017.

LOTTERY SECURITY
Under Enforcement Division, renamed Lottery Investigations in 2012.

KENO PRODUCTS
Under Marketing and Advertising Division, reorganized in Oct. 1997 as On-Line Games.

MARKETING & ADVERTISING DIVISION
Renamed Marketing Division in 1998.

MARKETING DIVISION
Renamed Marketing and Advertising Division in 1997.

MARKETING DIVISION
In 2001, functions divided to create two new divisions: Creative Services, and Product Development.

MARKETING DIVISION
In Nov. 2021, reorganized as Sales and Marketing Division.

NETWORK & OPERATIONS
Under Information Technology Division, renamed Operations in 2002.

NETWORK SERVICES
Under Sales Division, abolished in 2008.

NETWORK SERVICES & OPERATIONS
Under Information Technology Division, renamed Network and Operations in Jan. 2001.

ON-LINE GAMING SYSTEM
Under Information Technology Division, renamed Contract Services in July 2011.

ON-LINE GAMES
Under Marketing Division, renamed Strategic Planning in Jan. 2000.

ON-LINE PRODUCTS
Under Marketing and Advertising Division, renamed Publications in Oct. 1997.

OPERATIONS
Under Information Technology Division, abolished in in July 2011.

ORGANIZATIONAL COMPLIANCE

POLICY & DEVELOPMENT
Abolished in 2011.

POLICY & PLANNING
Abolished in July 2016.

PROCUREMENT
Under Administration, Finance and Operations Division, functions absorbed by Facilities Management in Oct. 1997.

PROCUREMENT & CONTRACT ADMINISTRATION
Under Administration, Finance and Operations Division, functions assumed by Procurement and Minority Business Enterprise in 2007.

PRODUCT DEVELOPMENT DIVISION
In June 2005, combined with Creative Services Division and parts of Research and Planning Division to form Product Development, Creative Services and Research Division.

PRODUCT DEVELOPMENT, CREATIVE SERVICES & COMMUNICATION DIVISION
Renamed Creative Product Services and Communications Division in 2009.

PRODUCT DEVELOPMENT, CREATIVE SERVICES & RESEARCH DIVISION
In Jan. 2008, merged with Communications Division to form Product Development, Creative Services and Communications Division.

PROJECT PLANNING
Under Lottery Division, renamed Analysis and Reporting in April 2017.

PROMOTIONS & SPECIAL EVENTS
Renamed Communications, Promotions, & Events.

PUBLIC AFFAIRS DIVISON
Reorganized as a unit under Assistant Director in Oct. 1997 and reformed as Communications Division in 2001.

PUBLIC INFORMATION
Renamed Communications Division and placed under Administration, Finance and Information Technology Division in 2017.

PUBLICATIONS
Under Creative Product Services and Communications Division, functions transferred to Lottery Division in July 2011.

REGIONAL SALES
Under Sales Division, in July 2011, combined with Corporate Sales and transferred to Lottery Division as Sales.

RESEARCH
Reorganized as Research and Planning Division in 2002.

RESEARCH & PLANNING DIVISION
In June 2005, combined with Creative Services Division and Product Development Division to form Product Development, Creative Services and Research Division. Its minority business enterprise function, however, moved to a new division, Procurement and Minority Business Enterprise.

RETAIL RECRUITMENT

SALES DIVISION
In July 2011, joined with Creative Product Services and Communications Division to form Lottery Division.

SALES FORCE AUTOMATION
Renamed Sales Force Administration.

SECURITY
Under Administration, Finance and Operations Division, renamed Lottery Security and transferred to Enforcement Division in July 2011.

SPECIAL EVENTS
Under Communications Division, renamed Promotions and Special Events in 2007.

SPECIAL PROJECTS
Under Administration, Finance and Operations Division, abolished in Jan. 2014, then restarted in 2017.

STATE LOTTERY AGENCY
In Oct. 2012, renamed State Lottery and Gaming Control Agency (Chapter 1, Acts of 2012 2nd Special Session).

STATE LOTTERY COMMISSION
In Oct. 2012, renamed State Lottery and Gaming Control Commission (Chapter 1, Acts of 2012 2nd Special Session).

STRATEGIC PRODUCTS
Under Product Development, Creative Services and Research Division, renamed All Products in 2008.

SUBSCRIPTIONS & FLEET MANAGEMENT
Under Administration, Finance and Operations Division, renamed Customer Resource Center in Oct. 1997.

SYSTEMS & PROGRAMMING
Under Information Technology Division, renamed Data Processing in Jan. 2001.

VIDEO LOTTERY TERMINAL (VLT) LICENSING
Under Regulatory Oversight, renamed Casino Licensing in 2017.

VIDEO LOTTERY TERMINAL (VLT) OPERATIONS
Under Gaming Division, renamed Electronic Gaming Device Operations in Jan. 2014.

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