ADMINISTRATION, FINANCE & OPERATIONS DIVISION
In June 2014, renamed Administration, Finance, Operations and Information Technology Division.
ADMINISTRATION, FINANCE, OPERATIONS & INFORMATION TECHNOLOGY DIVISION
Restructured as Administration, Finance and Information Technology Division in 2015.
ADVERTISING SECTION
Under Marketing and Advertising Division, functions dispersed throughout Division in Oct. 1997.
AGENT RECRUITMENT
In Lottery Division, under Sales, abolished in 2012.
ALL PRODUCTS
Under Creative Product Services and Communications Division, abolished in 2011. Functions assumed by Lottery Division.
ANALYSIS & REPORTING
Under Lottery Division, renamed Sales Support and transferred to Sales and Marketing Division in Nov. 2021.
AUDITING & REGULATORY COMPLIANCE
Under Gaming and Operations Division, renamed Audit and Regulatory Compliance in Aug. 2017.
BUDGET
Under Administration, Finance and Operations Division, renamed Budget and Accounting in Jan. 2014.
BUDGET & ACCOUNTING
Under Administration, Finance, Operations and Information Technology Division, renamed Financial Operations in May 2014.
BUDGET & SPECIAL PROJECTS
Under Administration, Finance and Operations Division, renamed Budget in 2007.
BUILDING SERVICES
Under Administration, Finance, Operations and Information Technology Division, renamed Facilities Operation in Feb. 2014.
CASINO AUDITING
Under Gaming Division, renamed Auditing and Regulatory Compliance in Sept. 2014.
COMMUNICATIONS DIVISION
In Jan. 2008, merged with Product Development, Creative Services, and Research to form Product Development, Creative Services and Communications Division.
COMMUNICATIONS DIVISION
Later renamed Communications and Customer Relations Division.
COMPUTER OPERATIONS
Under Information Technology Division, functions assumed by Systems and Programming in 1997.
CONTRACT MANAGEMENT
Under Information Technology Division, renamed On-Line Gaming System Management in 2002.
CORPORATE SALES
Under Sales Division, in July 2011 combined with Regional Sales and transferred to Lottery Division as Sales.
CREATIVE PRODUCT SERVICES & COMMUNICATIONS
Origins of Creative Product Services and Communications Division trace to June 2005, when Product Development Division, Creative Services Division, and Research and Planning Division all joined to form Product Development, Creative Services and Research Division. In January 2008, Communications Division was added to make Product Development, Creative Services and Communications Division. In 2009, it was renamed as Creative Product Services and Communications Division. In July 2011, it merged with Sales Division to form Lottery Division.
CREATIVE SERVICES DIVISION
In June 2005, combined with Product Development Division and parts of Research and Planning Division to form Product Development, Creative Services and Research Division.
CUSTOMER RELATIONS & AGENT ADMINISTRATION
In Jan. 2014, divided into two units: Customer Relations, and Agent Administration.
CUSTOMER RESOURCE CENTER
Under Administration, Finance and Operations Division, abolished in July 2011.
CUSTOMER RELATIONS
Renamed Customer Relations - Customer Resource Center.
DATA PROCESSING
Under Information Technology Division, renamed Systems and Programming in 2002.
ELECTRONIC DATA PROCESSING, RESEARCH & DEVELOPMENT DIVISION
Renamed Information Technology Division in 1997.
ENFORCEMENT DIVISION
Under Gaming and Operations Division, renamed Regulatory Oversight in Nov. 2015.
FACILITIES MANAGEMENT
Under Administration, Finance and Operations Division, reorganized as Building Services in July 2011.
FINANCIAL OPERATIONS
FINANCE
GAMING DIVISION
GAMING & OPERATIONS DIVISION
GAMING & REGULATORY OVERSIGHT
GAMING, OPERATIONS & REGULATORY OVERSIGHT DIVISION
GENERAL ACCOUNTING UNIT
INFORMATION TECHNOLOGY DIVISION
INSTANT TICKET PRODUCTS
LEGISLATIVE & POLICY AFFAIRS
LOTTERY DIVISION
Lottery Division worked to maximize Maryland Lottery sales throughout State. Division recruited new outlets and ensured that all locations had sufficient products and materials available for players. It also informed public and Lottery agents about new games, and monitored compliance of retailers with Lottery Agency regulations.
Division was abolished in November 2021, and its functions transferred to Sales and Marketing Division.
LOTTERY INVESTIGATIONS
LOTTERY SECURITY
KENO PRODUCTS
MARKETING & ADVERTISING DIVISION
MARKETING DIVISION
MARKETING DIVISION
MARKETING DIVISION
NETWORK & OPERATIONS
NETWORK SERVICES
NETWORK SERVICES & OPERATIONS
ON-LINE GAMING SYSTEM
ON-LINE GAMES
ON-LINE PRODUCTS
OPERATIONS
ORGANIZATIONAL COMPLIANCE
POLICY & DEVELOPMENT
POLICY & PLANNING
PROCUREMENT
PROCUREMENT & CONTRACT ADMINISTRATION
PRODUCT DEVELOPMENT DIVISION
PRODUCT DEVELOPMENT, CREATIVE SERVICES & COMMUNICATION DIVISION
PRODUCT DEVELOPMENT, CREATIVE SERVICES & RESEARCH DIVISION
PROJECT PLANNING
PROMOTIONS & SPECIAL EVENTS
PUBLIC AFFAIRS DIVISON
PUBLIC INFORMATION
PUBLICATIONS
REGIONAL SALES
RESEARCH
RESEARCH & PLANNING DIVISION
RETAIL RECRUITMENT
SALES DIVISION
SALES FORCE AUTOMATION
SECURITY
SPECIAL EVENTS
SPECIAL PROJECTS
STATE LOTTERY AGENCY
STATE LOTTERY COMMISSION
STRATEGIC PRODUCTS
SUBSCRIPTIONS & FLEET MANAGEMENT
SYSTEMS & PROGRAMMING
VIDEO LOTTERY TERMINAL (VLT) LICENSING
VIDEO LOTTERY TERMINAL (VLT) OPERATIONS
© Copyright Maryland State Archives
Under Administration, Finance and Operations Division, renamed Finance and Accounting in July 2011.
Renamed Gaming and Operations Division in Nov. 2015.
Renamed Gaming, Operations and Regulatory Oversight Division in 2017.
Renamed Regulatory Oversight.
Renamed Gaming & Regulatory Oversight Division.
Under Administration, Finance and Operations Division, renamed Finance in Oct. 1997.
In Jan. 2014, merged with Administration, Finance and Operations Division to form Administration, Finance, Operations and Information Technology Division.
Under Product Development, Creative Services and Research Division Instant Ticket Products formed to develop on-line games (Pick 3, Pick 4, Keno, Keno Bonus, Lotto, Bonus Match 5, & Mega Millions) and instant ticket products (scratch-off games). To increase sales, Division also planned promotions. In 2008, combined with Strategic Products to form All Products.
Reorganized as Organizational Compliance.
Lottery Division started as Marketing Division, reformed as Marketing and Advertising Division in 1997, and reverted to its original name - Marketing Division - in 1998. It reorganized as Sales Division in 2001, and merged with Creative Product Services and Communications Division to form Lottery Division in July 2011.
Under Regulatory Oversight, renamed Investigations and Security in 2017.
Under Enforcement Division, renamed Lottery Investigations in 2012.
Under Marketing and Advertising Division, reorganized in Oct. 1997 as On-Line Games.
Renamed Marketing Division in 1998.
Renamed Marketing and Advertising Division in 1997.
In 2001, functions divided to create two new divisions: Creative Services, and Product Development.
In Nov. 2021, reorganized as Sales and Marketing Division.
Under Information Technology Division, renamed Operations in 2002.
Under Sales Division, abolished in 2008.
Under Information Technology Division, renamed Network and Operations in Jan. 2001.
Under Information Technology Division, renamed Contract Services in July 2011.
Under Marketing Division, renamed Strategic Planning in Jan. 2000.
Under Marketing and Advertising Division, renamed Publications in Oct. 1997.
Under Information Technology Division, abolished in in July 2011.
Abolished in 2011.
Abolished in July 2016.
Under Administration, Finance and Operations Division, functions absorbed by Facilities Management in Oct. 1997.
Under Administration, Finance and Operations Division, functions assumed by Procurement and Minority Business Enterprise in 2007.
In June 2005, combined with Creative Services Division and parts of Research and Planning Division to form Product Development, Creative Services and Research Division.
Renamed Creative Product Services and Communications Division in 2009.
In Jan. 2008, merged with Communications Division to form Product Development, Creative Services and Communications Division.
Under Lottery Division, renamed Analysis and Reporting in April 2017.
Renamed Communications, Promotions, & Events.
Reorganized as a unit under Assistant Director in Oct. 1997 and reformed as Communications Division in 2001.
Renamed Communications Division and placed under Administration, Finance and Information Technology Division in 2017.
Under Creative Product Services and Communications Division, functions transferred to Lottery Division in July 2011.
Under Sales Division, in July 2011, combined with Corporate Sales and transferred to Lottery Division as Sales.
Reorganized as Research and Planning Division in 2002.
In June 2005, combined with Creative Services Division and Product Development Division to form Product Development, Creative Services and Research Division. Its minority business enterprise function, however, moved to a new division, Procurement and Minority Business Enterprise.
In July 2011, joined with Creative Product Services and Communications Division to form Lottery Division.
Renamed Sales Force Administration.
Under Administration, Finance and Operations Division, renamed Lottery Security and transferred to Enforcement Division in July 2011.
Under Communications Division, renamed Promotions and Special Events in 2007.
Under Administration, Finance and Operations Division, abolished in Jan. 2014, then restarted in 2017.
In Oct. 2012, renamed State Lottery and Gaming Control Agency (Chapter 1, Acts of 2012 2nd Special Session).
In Oct. 2012, renamed State Lottery and Gaming Control Commission (Chapter 1, Acts of 2012 2nd Special Session).
Under Product Development, Creative Services and Research Division, renamed All Products in 2008.
Under Administration, Finance and Operations Division, renamed Customer Resource Center in Oct. 1997.
Under Information Technology Division, renamed Data Processing in Jan. 2001.
Under Regulatory Oversight, renamed Casino Licensing in 2017.
Under Gaming Division, renamed Electronic Gaming Device Operations in Jan. 2014.
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